Recuiters can always increase their service offerings by enhancing the service levels and experiences of both employers and candidates whilst at the same time offering additional services or broadening the scope of current offerings without major adjustments to current operations.
Get a proper electronic system Strong emphasis on the word proper
Many recruiters and HR departments still operate in the stone age with millions of files and documents with sophisticated paper based tracking systems
Use of mobile technologies
Mobile subscription services not only is an additional income stream but it bonds the service level and adds to the expansion of your relationship based network
Candidate advisory service or desk
Assist applicants with personal growth and career advice, you are after all an agent for candidates and their growth is in your best interest.
Use Technology
Let the applicant do the capturing of data and basic self screening, use websites like realjobs.co.za to evaluate basic personality traits, aptitude, general assessments, general data and prepare information for electronic transfer to your internal system, why expend money on the re-capture of basic information? use the transfer data button on the realjobs website Use realjobs also for headhunting exercises, data mining and all the future functions it is going to have.
General
Remind candidates of appointments, physically addresses and check the preparation level of your supplied candidate. Assist your candidate with preparation, research and other requirements that your customer may have. Do case studies for recurring position placements, this will enhance the candidate and customer experience simultaneously whilst at the same time strengthening your reputation and own brand.
Assist your smaller non HR department customers by supplying non discriminatory interview questions that your labour attorney has already vetted, clear and transparent hiring practices, standard employment contract templates and other minor HR services
Copyright: Andre Coetzee. Excerpts from this article may be freely produced as long as a clickable link to this website is included. Advice offered in this article is my own opinions and should not be relied upon
